It’s really our second family- Grand Rotana! Thank you for unforgettable moments and the atmosphere while our Christmas vacation! Mr. Mohamed Hegazy and Mr. Ahmed Omara are beyond of the hospitality measures! They fill out staying in Rotana full of positive emotions, friendly, kind attitude, high service. Chefs in the restaurant give you a delicious enjoyment for your belly at least three times a day! Thanks a lot to all of staff, Sherif, who makes up our room , Islam who makes the best cocktails on the seaside, our Habibi Roukia -the lady boss in the main restaurant and many many others who do their best to make us smile and happy. We tried to remember names of everyone, but it’s impossible, because too many people work for our pleasure in the best place of the world Grand Rotana. The most impressive moments: 1. Everywhere live Christmas flowers 2. Lobsters at the New year dinner and Christmas tree of shrimps 3. Cakes are pieces of art 4. Live music in the lobby 5. Fishes in the sea are also look beautiful and try their best to impress Alexandra and Ivan. 26.12.24-08.01.25 Room 1036. It’s our eighth staying in Rotana…

Hotel location stunning, staff were amazing, food and service brilliant, nothing but positive for this lovely hotel

My partner and I enjoyed a wonderful stay at Rotana early Dec '24 and would recommend this hotel. There are two tiny beach areas with direct access to the sea where children could swim and adults could paddle and cool off without the need to enter the deep waters off the three swimming / snorkelling jetties. There was no shortage of sunbeds. The hotel was extremely clean and hand sanitiser was always available at the buffet restaurant entrance. We personally, loved the ' International' feel of this hotel. There were very few British travellers and we really enjoyed meeting lots of other Nationalities. In particular , the staff were excellent . They were a credit to this hotel and really made our stay most enjoyable. As a result, we would like to name the following individuals in the hope that management acknowledge their great service levels: Ramses Buffet: Great selection of food and very clean. Food and Beverage Director: Ahmed. Restaurant Manager and his assistant : Ibrihim and Rouki. ( Who kindly arranged a hot fresh mint and honey drink when I felt poorly one day ) Team Managers: Hussein and Ayman. Head Chef: Mohammad. Waiters: Rashad, Ahmed, Abdul and Abd Quan? Chef: Fatty, who always had a smile at breakfast ' Omelette' duties. Front Desk Host::Mohammad. Dukes Italian Restaurant: Manager: Eskander, ( Who kindly provided my partner with the TV station numbers for the Premier League matches !) Waiter: Ahmed. I loved the pasta dishes! Palms Beach Restaurant, Managers: Ahmed and Emad, . Waiters: Malek , Emad, Hany. ( Our favourite a La Carte. The portion sizes are huge! ) Silk Road: Manager: Ahmed. Again, huge portion sizes! Guest Relations : Inna, who was always quick to respond to emails prior to our arrival and helped us during our stay. Thanks again! Sky Bar : Mohammad Life Guards: Mohammad and Emad ( Based on the small jetty ) Who kindly gave us the confidence to try snorkelling in deep water, despite not being strong swimmers. We really appreciated the free life jackets that the hotel provided. Take your own mask! Gardener: Mohammed ( Look out for the Otto birds with their ' Mohican ' crests ) Finally, we highly recommend a visit to the very busy ' Farsha Mountain Bar '. It really is the most interesting bar . Without spoiling the concept, just take a seat before sunset and wait and see... It's very special!

Our stay at the Grand Rotana Resort was amazing! From the moment we arrived, the staff welcomed us warmly, making us feel at home. Special thanks to Eng. Khaled for his outstanding hospitality – he made our stay even more special. The resort is beautiful, with clean and well-maintained pools perfect for both adults and kids. The food was absolutely delicious-especially the Palms restaurant, with a wide variety of options that impressed us every day. The activities for children were fantastic, keeping them entertained throughout our stay. Overall, it was an unforgettable experience, and we can’t wait to return!

Hotel facility was very good, snorkeling was amazing there, pool was very big and clean, room was clean, reception guys were awesome, pool bar guy wasn’t that good while dealing with the kids, he was aggressive and rude

Firstly, the staff at the pool bar need to be either replaced or closely monitored as their behavior is rude and unprofessional. Secondly, the grill chef at Ramses Restaurant has an inappropriate attitude. Thirdly, the room was infested with insects. Although the room was changed for me, this is completely unacceptable and the process took more than two hours. Additionally, I was only able to enter my room after 3 PM on the first day because it wasn't ready! Italian & Palms restaurants was very good. Overall, I will definitely visit the hotel again because I love it, but all the aforementioned negative comments should be taken into consideration. Room 1229, Ultra all inclusive Thanks

The hotel, left me with the most positive impressions. It's truly an amazing place with a fantastic atmosphere. The food was incredibly delicious, especially the seafood dishes – fresh and exquisite. The drinks were also top-notch, with each cocktail carefully prepared and uniquely flavored. We had a superb sea buffet. Of course there were other types of food such as meat, chicken and vegetables. Overall, the best of foods not forgetting the desserts. I want to particularly highlight the service – the staff was very polite and professional, serving quickly and with a smile. I highly recommend this branch for an unforgettable experience! I want to think all the teams for their best service,

amazing hotel and staff , nice food & pool best pool view room , breakfast very nice display , excursion team very helpful and professional

I want to thank Mr. Ibrahim the Night Manager; he was very helpful and professional. Also, Islam from the H.K team is always smiling and friendly. Thanks to all the staff; you made my stay wonderful. 

The view was great and the staff members were nice. But I was wondering why the reception didn't give guests colored bracelets according to their reservation class. I enjoyed my room view so much. The activities and entertainment were good and it'll be better if they are increased with more ideas and organisation.